Customer Service Specialist

We are seeking a positive and energetic person who is motivated to help customers and be a supportive team member to fill our Customer Service Specialist position. The role is responsible for handling customer inquiries, resolving issues and providing quality service experiences across multiple communication channels such as phone, email and on-line chat. In this role you will also provide administrative and backup support for the Product Manager and Product Specialist team.

Requirements

• Strong problem-solving skills
• Ability to multitask
• Able to work independently and prioritize tasks with minimal oversight
• Attention to detail to ensure timely resolution of customer needs
• Be available during normal business hours of 8:30a-5:00pm (EST)  Monday-Friday
• Have a quiet in-home workspace free of distractions (office equipment will be provided)
• Be proficient with Microsoft Office applications such as Outlook, TEAMS, Word and Excel
• Have strong verbal and written communication skills

Key Functions

• Respond to customer inquiries via phone, email and live chat 
• Demonstrate active listening skills to be able to understand customer concerns
• Accurately update Customer Relations Management (CRM) system
• Provide reports and other needed customer information for Product Specialist team
• Provide customer training for on-line data management system
• Provide data input support for customers in on-line data management system

Benefits

• Health, Dental and Vision Insurance
• Retirement plan
• Vacation and Sick leave
• Major Holidays off
• Flexible work schedule within reason of normal business hours
• Small team environment
• Autonomy in role

Ideal candidate will have experience and/or knowledge of clinical laboratory functions either in a hospital or physician office setting. 

This role is remote and can be based anywhere in the US, but preference will be given to highly qualified candidates within the EST time zone. 

Potential travel of < 10% may be required.